Each product page shows a discount bar. The more items you add, the bigger your discount — automatically applied at checkout. Your total savings will be displayed before you confirm your order, so you can shop, save, and enjoy!

Most products come ready to use. If assembly is required (e.g., for raised beds), easy-to-follow instructions are included.

We select products made from high-quality materials like stainless steel, galvanised metal, and durable plastics to ensure long life and reliability.

Many of our items are lightweight and ergonomically designed. However, we always recommend supervision for children and using proper safety gear when needed.

Yes! All our tools and packages are beginner-friendly and selected to make gardening easier, even if you're just starting out.

If your item arrives faulty, damaged, or not as described, we’ll make it right with a replacement, refund, or repair. We aim to provide products that meet high standards of quality and reliability, and we’ll resolve any issues as quickly as possible.

We want you to be confident in your purchase. If your item arrives faulty, damaged, or not as described, you may return it within 30 days of delivery for a refund or replacement. Items must be unused, in original packaging, and in re-saleable condition. We cover return shipping costs for faulty, damaged, or incorrect items.

All products sold by Gardening Downunder are intended for domestic garden use only. Please follow the included instructions carefully and use appropriate safety equipment where required. Gardening Downunder is not liable for any injury, damage, or misuse of products outside their intended purpose. Customers are responsible for ensuring products are suitable for their individual needs and comply with local safety guidelines.

If you need to change or cancel your order, please contact us as soon as possible. We can only make changes or cancellations if the order has not already been processed or dispatched by our warehouse or suppliers. Once processing has begun, we are unable to amend or cancel the order.

We do not offer change-of-mind returns. If your item arrives faulty, damaged, or not as described, we’ll make it right with a replacement or refund.

Yes. All orders include tracked shipping as standard. You’ll receive a tracking number once your order has been dispatched. Delivery times vary by location, and most orders arrive within the estimated timeframes listed on our Shipping Policy.

Delivery times vary slightly depending on your location:

-For customers in Victoria, approximately 7-10 working days;

-For customers in NSW, SA, ACT, and QLD, approximately 9-12 working days;

-For customers in WA, NT, and TAS, approximately 9-12 working days.

We’ll send you tracking details as soon as your order ships so you can follow its journey.

Some orders are shipped in separate packages because we work with multiple suppliers and warehouses. To deliver your items as quickly as possible, products may be dispatched from different locations. This is normal and you will receive tracking for each package.

Yes. Once your order has been dispatched, you will receive a tracking number by email so you can follow the delivery progress. If your order contains more than one item, they may be shipped in separate packages and you will receive tracking for each parcel.

Most items are delivered without requiring a signature. However, this may vary depending on your local courier or if special instructions are left at checkout.

If part of your order is still in transit, it’s likely coming from a different warehouse.

Please check all tracking numbers provided. Still have questions? Reach out and we’ll be happy to assist.

Currently, we only ship within Australia.